Warranty & After-Sales Policy
Last Updated: August 2026
1. Introduction
This Warranty & After-Sales Policy applies to eligible products purchased directly from ARYACO LIVING through www.aryacoliving.com. ARYACO LIVING is operated by URKAYA INTERIOR DESIGN L.L.C-FZ, Trade Licence No. 2414966.01, Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates.
This policy describes our standard product warranty and after-sales support. Nothing in this policy is intended to exclude or restrict any mandatory consumer rights available under applicable UAE law.
2. Warranty Period
Eligible ARYACO LIVING products are covered by a 12-month limited warranty beginning on the date of delivery to the customer.
Proof of purchase, order information or other reasonable evidence of the delivery date may be required when submitting a warranty claim.
3. What the Warranty Covers
Subject to the terms of this policy, the warranty covers verified defects in materials or manufacturing that become apparent during the warranty period under normal and intended use.
Examples may include structural or component failures caused by a manufacturing defect, defective parts, or other material defects that materially affect the normal use of the product.
4. What the Warranty Does Not Cover
To the extent permitted by applicable law, the warranty does not cover damage or deterioration caused by:
- normal wear and tear;
- scratches, dents, stains or impact damage occurring after delivery;
- misuse, negligence, accidents or improper handling;
- use of the product for a purpose for which it was not designed;
- excessive weight, force or abnormal loading;
- improper storage or exposure to unsuitable environmental conditions;
- outdoor use of a product not designed or specified for outdoor use;
- exposure to excessive moisture, heat, sunlight or other damaging conditions;
- use of inappropriate cleaning agents, chemicals or abrasive materials;
- unauthorised alteration, modification or repair; or
- incorrect assembly or failure to follow reasonable assembly and care instructions.
These exclusions do not apply where the relevant issue results from an underlying manufacturing or material defect for which ARYACO LIVING is responsible under applicable law.
5. Natural and Minor Variations
Minor variations in colour, texture, finish, surface appearance or dimensions may occur as a result of materials, manufacturing processes, lighting, photography or screen display differences.
A minor variation that does not materially affect the intended use, safety or functionality of the product will not necessarily constitute a manufacturing defect, subject to applicable consumer protection requirements.
6. Assembly-Related Issues
Most ARYACO LIVING products are delivered assembled. A limited number of products may require simple customer assembly.
Where assembly is required, customers should follow the supplied or communicated instructions. ARYACO LIVING may provide reasonable telephone or WhatsApp guidance where needed.
Damage caused solely by incorrect customer assembly may not be covered by the warranty. However, where an assembly problem results from a defective component, incorrect manufacturing, missing part or other verified product defect, the matter may be covered under this warranty.
7. How to Make a Warranty Claim
To submit a warranty claim, please contact ARYACO LIVING and provide:
- your name and contact information;
- order number or proof of purchase;
- a description of the issue;
- photographs or videos clearly showing the issue where reasonably possible; and
- any additional information reasonably requested to assess the claim.
Warranty enquiries may be submitted to dubai@urkaya.com or via telephone / WhatsApp at +971 58 527 6068.
8. Assessment of Warranty Claims
ARYACO LIVING may assess the information, photographs or videos supplied by the customer and, where reasonably necessary, request inspection of the product before confirming whether a claim is covered.
Customers should not arrange unauthorised repairs or modifications before we have had a reasonable opportunity to assess the issue, as such work may affect our ability to determine the cause of the problem.
9. Warranty Remedies
If a claim is accepted as a valid warranty claim, ARYACO LIVING will provide an appropriate remedy based on the nature of the defect, product availability and applicable UAE consumer protection requirements.
Where appropriate, the remedy may include repair, replacement of the affected part, replacement of the product, exchange, or refund.
We will generally seek to repair or replace an eligible defective product where this provides a reasonable and effective solution. Where repair or replacement is not reasonably possible or appropriate, another remedy, including a refund where applicable, may be provided in accordance with applicable law.
10. Warranty Service and Transportation Costs
Where a warranty claim is approved and the issue is confirmed to be covered by this policy, ARYACO LIVING will not charge the customer reasonable transportation or service costs necessary to provide the approved warranty remedy.
If inspection determines that the issue is not covered by the warranty, any optional collection, redelivery, repair or service costs will be communicated to the customer before chargeable work is undertaken.
11. Replacement Products or Parts
Where a product or component is replaced under warranty, the replacement may be the same product or component or, where the original is unavailable, a reasonably comparable alternative, subject to customer rights under applicable law.
Any replacement or repair does not reduce mandatory statutory rights. The warranty treatment of a repaired or replaced product will be handled in accordance with applicable law and the circumstances of the claim.
12. After-Sales Support
Customers may contact ARYACO LIVING for reasonable after-sales assistance relating to product use, simple assembly, care guidance, replacement parts where available, warranty enquiries and other product-related support.
Availability of replacement components outside the warranty period may vary by product and stock availability, and charges may apply where the matter is not covered by warranty.
13. Relationship With Returns and Delivery Policies
Damage identified at or shortly after delivery should also be reported in accordance with our Return & Refund Policy and Shipping & Delivery Policy. For delivery-related damage, customers are requested to notify us within 48 hours of delivery where reasonably possible.
The 48-hour notification request assists us in investigating delivery-related issues promptly and does not remove or restrict any mandatory rights available under applicable UAE law.
14. Mandatory Consumer Rights
This warranty is provided in addition to any mandatory consumer rights and remedies available under applicable laws and regulations of the United Arab Emirates.
Nothing in this policy excludes, limits or replaces any legal right or remedy that cannot lawfully be excluded or limited.
15. Changes to This Policy
ARYACO LIVING may update this Warranty & After-Sales Policy from time to time to reflect changes to our products, services, support procedures or applicable legal requirements.
The latest version will be published on www.aryacoliving.com together with the applicable "Last Updated" date.
16. Contact Us
For warranty or after-sales support, please contact:
ARYACO LIVING
Operated by URKAYA INTERIOR DESIGN L.L.C-FZ
Trade Licence No. 2414966.01
Meydan Grandstand, 6th Floor, Meydan Road
Nad Al Sheba, Dubai, United Arab Emirates
Email: dubai@urkaya.com
Telephone / WhatsApp: +971 58 527 6068
Website: www.aryacoliving.com
ARYACO LIVING is operated by URKAYA INTERIOR DESIGN L.L.C-FZ · Trade Licence No. 2414966.01 · Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates