Contact information
Last Updated: August 2026
1. Introduction
At ARYACO LIVING, we aim to provide high-quality products and a reliable customer experience. We value customer feedback and take complaints seriously.
This Contact & Complaints Policy explains how customers can contact us, submit a complaint, and what they can expect from our complaint-handling process. ARYACO LIVING is operated by URKAYA INTERIOR DESIGN L.L.C-FZ, Trade Licence No. 2414966.01, Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates.
2. How to Contact Us
Customers may contact ARYACO LIVING regarding orders, products, delivery, returns, refunds, warranty matters, after-sales support or complaints through the following channels:
Email: dubai@urkaya.com
Telephone / WhatsApp: +971 58 527 6068
Website: www.aryacoliving.com
We recommend using email or WhatsApp for complaints where photographs, videos or supporting information may need to be provided.
3. Information to Include With a Complaint
To help us investigate and resolve a complaint efficiently, customers should provide, where applicable:
- full name and contact details;
- order number or other relevant purchase information;
- a clear description of the issue;
- the date the issue occurred or was identified; and
- photographs, videos or other supporting information where relevant.
We may request additional information where reasonably necessary to investigate the matter.
4. Acknowledgement of Complaints
We aim to acknowledge receipt of a customer complaint within 1 business day.
An acknowledgement confirms that we have received the complaint and does not necessarily constitute a final decision or resolution.
5. Response and Resolution Time
For standard complaints, we aim to provide a response or proposed resolution within 3 business days after receiving sufficient information to assess the issue.
Some matters may require additional investigation, consultation with a delivery provider, inspection of a product or review by another service provider. In such cases, resolution may take longer. Where reasonably possible, we will inform the customer of the delay and provide an update on the status of the complaint.
The stated response times are service targets rather than guarantees and do not limit any mandatory rights available under applicable UAE law.
6. Damaged, Defective or Incorrect Products
If a product is delivered damaged, visibly defective, incorrect or incomplete, customers are requested to contact us within 48 hours of delivery where reasonably possible.
We may request photographs or videos of the product, packaging and relevant damage to help us assess the issue efficiently.
The 48-hour notification request is intended to facilitate prompt investigation of delivery-related issues and does not remove or restrict any mandatory consumer rights available under applicable UAE law.
7. Possible Resolutions
Depending on the circumstances, product condition, availability and applicable consumer rights, an appropriate resolution may include:
- replacement of the product or affected component;
- repair or corrective action where appropriate;
- exchange;
- full or partial refund where applicable; or
- another reasonable solution agreed with the customer.
Returns and refunds remain subject to our Return & Refund Policy and applicable UAE law.
8. Delivery-Related Complaints
Where a complaint relates to delivery performed by an independent courier or logistics provider, ARYACO LIVING may need to share relevant complaint and order information with that provider in order to investigate the matter.
We will remain the customer's primary point of contact for complaints relating to an order placed directly through our website, subject to the responsibilities of any independent service provider and applicable law.
9. Fair Complaint Handling
We aim to handle complaints professionally, fairly and respectfully. Customers are likewise expected to communicate with our team in a reasonable and respectful manner.
Submitting a complaint will not affect a customer's statutory or contractual rights. We will assess complaints based on the available information, relevant policies and applicable legal requirements.
10. Escalation and Consumer Rights
If a customer is not satisfied with our proposed resolution, they may ask us to review the matter again and provide any additional relevant information.
Nothing in this policy prevents a customer from exercising any mandatory consumer rights or from contacting an appropriate consumer protection or regulatory authority in the United Arab Emirates where they are entitled to do so.
11. Privacy and Complaint Records
Personal information submitted as part of a complaint will be handled in accordance with our Privacy Policy and applicable UAE data protection requirements.
We may retain reasonable records of complaints, communications and resolutions for customer service, quality control, fraud prevention, dispute management and legal or regulatory compliance purposes.
12. Policy Updates
We may update this Contact & Complaints Policy from time to time to reflect changes to our customer service procedures, business operations or applicable legal requirements.
The latest version will be published on www.aryacoliving.com together with the applicable "Last Updated" date.
13. Contact Details
For customer service or complaints, please contact:
ARYACO LIVING
Operated by URKAYA INTERIOR DESIGN L.L.C-FZ
Trade Licence No. 2414966.01
Meydan Grandstand, 6th Floor, Meydan Road
Nad Al Sheba, Dubai, United Arab Emirates
Email: dubai@urkaya.com
Telephone / WhatsApp: +971 58 527 6068
Website: www.aryacoliving.com
ARYACO LIVING is operated by URKAYA INTERIOR DESIGN L.L.C-FZ · Trade Licence No. 2414966.01 · Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates