Refund policy
Last Updated: August 2026
1. Introduction
This Return & Refund Policy applies to purchases made from ARYACO LIVING through www.aryacoliving.com. The online store is operated by URKAYA INTERIOR DESIGN L.L.C-FZ, Trade Licence No. 2414966.01, Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates.
We want customers to be satisfied with their purchases. This policy explains the conditions and procedures for returns, refunds, damaged or defective products, and change-of-mind requests. Nothing in this policy is intended to exclude or restrict any mandatory consumer rights available under applicable UAE law.
2. Change-of-Mind Returns – 7 Days
If you change your mind about a purchase, you may request a return within 7 days from the date of delivery, subject to the conditions below.
To qualify for a change-of-mind return, the product must be unused, undamaged, clean, complete, and in its original condition. Where applicable, original packaging, accessories, components, manuals and other items supplied with the product should also be returned.
ARYACO LIVING reserves the right to inspect returned products before approving a refund. Products showing signs of use, damage, alteration, improper handling or incomplete return may not qualify for a change-of-mind refund, subject to applicable UAE consumer protection requirements.
3. Return Delivery Costs
For an approved change-of-mind return where the product is not defective, damaged or incorrectly supplied, the return transportation or delivery cost is the customer's responsibility.
If ARYACO LIVING arranges collection on the customer's behalf, any applicable collection or return-delivery charge may be communicated to the customer before collection and, where permitted, deducted from the refundable amount or paid separately by the customer.
Where a return is accepted because the product was delivered damaged, defective or incorrect, ARYACO LIVING will arrange or bear the reasonable return or replacement delivery cost, as applicable.
4. Damaged, Defective or Incorrect Products
Customers are requested to inspect products promptly after delivery. If a product arrives damaged, visibly defective, incorrect or incomplete, please notify us within 48 hours of delivery where reasonably possible.
By way of example, a return and refund would typically be appropriate in the following circumstances:
- the wrong product was sent by us;
- the product is defective;
- the product was damaged during shipping; or
- the product, its seal or its packaging has been tampered with.
We may request photographs, videos, the order number, delivery information and a description of the issue so that we can assess and resolve the matter efficiently.
The 48-hour notification request is intended to help us investigate delivery-related damage promptly and does not remove or limit any mandatory rights or remedies that a customer may have under applicable UAE law.
5. Products Damaged After Delivery
Returns or refunds may not be available for damage caused after delivery by misuse, accidents, improper storage, improper handling, unauthorised modification, excessive force, failure to follow care instructions, or incorrect assembly by the customer, except where applicable law provides otherwise.
Normal wear and tear, or minor variations inherent to the product's material, texture, finish or manufacturing process, are not necessarily considered defects.
6. Assembly and Installation
Most ARYACO LIVING products are delivered assembled. A limited number of products may require simple customer assembly.
Where assembly is required, instructions may be provided with the product or through our customer support team. If assistance is needed, customers may contact ARYACO LIVING for reasonable telephone or WhatsApp guidance.
Customers should follow the supplied assembly instructions carefully. Damage resulting solely from incorrect assembly, unauthorised modification or failure to follow reasonable instructions may not qualify as a product defect, subject to applicable UAE law.
7. How to Request a Return
To request a return, please contact us within the applicable return period and provide your order details and the reason for the return.
Email: dubai@urkaya.com
Telephone / WhatsApp: +971 58 527 6068
Please do not send or return a product without first contacting us. We will provide instructions regarding return approval, collection or the appropriate return process.
8. Inspection of Returned Products
All returned products may be inspected after they are received by ARYACO LIVING or our appointed service provider.
For change-of-mind returns, we may verify that the product meets the eligibility requirements in this policy before approving the refund. If a returned product does not meet those requirements, we will contact the customer regarding the available options, subject to applicable law.
9. Refunds and Refund Timeframe
Once an eligible return has been received and approved following inspection, the refund will be issued to the original payment method used for the purchase, unless another method is required or agreed in accordance with applicable law.
Refunds will be processed within 10 to 45 days of approval, depending on the policies and processing times of the issuing bank or card provider. Processing times imposed by third-party financial institutions are outside ARYACO LIVING's direct control.
For change-of-mind returns, original delivery charges and return transportation charges may be non-refundable where permitted by applicable law and where the relevant charges were properly disclosed.
10. Exchanges and Replacements
Where appropriate, and subject to product availability, ARYACO LIVING may offer a replacement or exchange as an alternative remedy, particularly where a product is damaged, defective, incorrect or incomplete.
The appropriate remedy will depend on the circumstances, product availability and applicable UAE consumer protection requirements.
11. Order Cancellations Before Dispatch
An order may be cancelled at any time before it has been dispatched for delivery, at no charge to the customer. Customers should contact us as soon as possible if they wish to cancel an order, using the contact details in section 7.
Once an order has been dispatched, the cancellation provisions no longer apply and any return request will be handled under this Return & Refund Policy.
Requests for a replacement or exchange should be reported within the same timeframes set out in sections 2 and 4, that is, within 7 days of delivery for change-of-mind requests and within 48 hours of delivery for damaged, defective, incorrect or incomplete products.
Where an order is cancelled after payment has been taken, the amount paid will be refunded to the original payment method in accordance with section 9.
12. Refund Exceptions and Mandatory Consumer Rights
Any exclusions or limitations described in this policy apply only to the extent permitted by applicable law.
Nothing in this Return & Refund Policy limits a customer's mandatory rights in relation to defective, damaged, misdescribed or otherwise non-compliant goods under applicable laws and regulations of the United Arab Emirates.
13. Policy Updates
We may update this Return & Refund Policy from time to time to reflect changes to our operations, delivery arrangements, customer service procedures or applicable legal requirements.
The latest version will be published on www.aryacoliving.com together with the applicable "Last Updated" date. Customers are encouraged to review this page frequently, as modifications will be effective on the day they are posted.
14. Contact Us
For return, refund, exchange or damaged-product enquiries, please contact:
ARYACO LIVING
Operated by URKAYA INTERIOR DESIGN L.L.C-FZ
Trade Licence No. 2414966.01
Meydan Grandstand, 6th Floor, Meydan Road
Nad Al Sheba, Dubai, United Arab Emirates
Email: dubai@urkaya.com
Telephone / WhatsApp: +971 58 527 6068
Website: www.aryacoliving.com
ARYACO LIVING is operated by URKAYA INTERIOR DESIGN L.L.C-FZ · Trade Licence No. 2414966.01 · Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates