Privacy policy
Last Updated: August 2026
1. Introduction
This Privacy Policy explains how URKAYA INTERIOR DESIGN L.L.C-FZ, operating the ARYACO LIVING online store at https://aryacoliving.com/ ("ARYACO LIVING", "we", "us" or "our"), collects, uses, stores, shares and protects personal information when you visit or make a purchase from our website.
We are registered under Trade Licence No. 2414966.01 and based at Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. We are committed to handling personal information responsibly and in accordance with applicable data protection and privacy requirements in the United Arab Emirates.
2. Personal Information We Collect
Depending on how you interact with our website, we may collect information including your name, email address, telephone number, billing address, delivery address, account information, order and purchase history, communications with us, and information necessary to process returns, refunds, warranty requests or customer support enquiries.
We may also collect technical and usage information such as IP address, browser type, device information, pages viewed, referring pages, approximate location derived from technical data, cookie identifiers and information about how you interact with our website and marketing.
3. Customer Accounts and Guest Checkout
Customers may be able to create an account on our website or complete a purchase using guest checkout.
If you create an account, we may store information associated with that account to make future purchases and account management easier. You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account has been accessed without authorisation.
4. How We Use Personal Information
We may use personal information to:
- process and fulfil orders;
- arrange delivery and provide order updates;
- process payments, cancellations, returns and refunds;
- create and manage customer accounts;
- provide customer service and after-sales support;
- communicate with you about purchases or enquiries;
- prevent fraud, misuse and security incidents;
- maintain and improve our website, products and services;
- conduct analytics and measure website and advertising performance;
- send marketing communications where you have subscribed or where otherwise permitted by applicable law; and
- comply with legal, tax, accounting and regulatory obligations.
5. Payments and Cardholder Information
Payments may be processed through third-party payment gateways and payment service providers made available at checkout. Card details are entered directly into the secure environment of an authorised, PCI DSS compliant payment service provider.
https://aryacoliving.com/ will not pass any debit/credit card details to third parties.
ARYACO LIVING does not store your full payment card details. We may receive limited transaction information needed to confirm and manage your order. Payment providers process personal information in accordance with their own terms and privacy practices.
6. Payment Confirmation
Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.
The confirmation email is sent to the email address provided at checkout and includes the order number, the items purchased, the total amount paid in AED and the delivery address. If you do not receive a confirmation email within 24 hours, please check your spam or junk folder and then contact us at dubai@urkaya.com or on +971 58 527 6068.
7. Shopify
Our online store is operated using the Shopify e-commerce platform. Shopify may process personal information and technical data as necessary to provide hosting, checkout, security, analytics and other e-commerce functionality.
Information processed through Shopify may be stored or processed in jurisdictions outside the United Arab Emirates, subject to the safeguards and contractual arrangements applicable to the relevant service.
8. Delivery and Logistics
To fulfil your order, we may share necessary information such as your name, telephone number, delivery address, order details and delivery instructions with our own delivery personnel or with third-party courier, logistics or delivery service providers appointed by us.
We only intend to provide delivery partners with information reasonably necessary to complete and manage the delivery.
9. Newsletter and Marketing Communications
You may choose to subscribe to our newsletter or other email marketing communications.
Where required, marketing communications will be sent based on your consent. You can unsubscribe at any time by using the unsubscribe option provided in our marketing emails or by contacting us at dubai@urkaya.com.
Unsubscribing from marketing communications does not prevent us from sending service-related messages that are necessary to manage an existing order, account, delivery, refund or customer service request.
10. Advertising, Analytics and Tracking Technologies
We may use analytics and advertising technologies, including services associated with platforms such as Meta and Google, to understand website usage, measure advertising effectiveness, create audiences and improve our marketing.
These technologies may use cookies, pixels, tags or similar identifiers and may collect information about your device, browser and interactions with our website.
Where required by applicable law, non-essential tracking technologies will be used subject to the appropriate consent choices. Further information is provided in our Cookie Policy.
11. Cookies
Our website may use cookies and similar technologies that are necessary for website operation, shopping cart functionality, account access, security, preferences, analytics and advertising.
Some cookies are essential for the website to function, while others may be optional. Where applicable, visitors will be provided with appropriate choices regarding optional cookies. More detailed information is provided in our separate Cookie Policy.
12. Sharing Personal Information
All credit/debit cards' details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
We may share personal information with service providers only where reasonably necessary to operate our business and deliver the service you have requested, including e-commerce hosting providers, payment processors, delivery and logistics providers, analytics providers, advertising and marketing platforms, IT and security providers, professional advisers and government or regulatory authorities where legally required.
13. International Data Transfers
Some of the technology and service providers we use may process or store personal information outside the United Arab Emirates.
Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable UAE data protection requirements and that appropriate safeguards are used where required.
14. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilment of orders, customer service, warranty and dispute management, fraud prevention, and compliance with legal, accounting, tax and regulatory requirements.
Retention periods may therefore vary depending on the type of information and the reason it is being processed.
15. Data Security
https://aryacoliving.com/ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, https://aryacoliving.com/ (website) cannot guarantee the security of any information that is disclosed online.
Customers should also take reasonable precautions to protect their account credentials and devices.
16. Your Privacy Rights
Subject to applicable UAE law and any relevant legal exceptions, you may have rights in relation to your personal information, which may include rights to obtain information about processing, request access to personal information, request correction of inaccurate information, request deletion or restriction in certain circumstances, object to certain processing, withdraw consent where processing is based on consent, and request transfer of personal information where applicable.
To submit a privacy request, please contact us at dubai@urkaya.com. We may need to verify your identity before completing certain requests.
17. Children's Privacy
Our online store is intended for customers aged 18 years or older. Minors under 18 years of age may not register as users of this website or transact on it. We do not knowingly intend to collect personal information from children for the purpose of allowing them to place orders independently.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
18. Service Communications
Even if you do not subscribe to marketing communications, we may contact you where reasonably necessary to manage a transaction or service you requested. This may include order confirmations, payment information, delivery coordination, cancellation or refund information, warranty matters, security notifications and responses to customer service enquiries.
We do not currently use SMS for general marketing communications. We may update our communication channels in the future and will update this Privacy Policy where appropriate.
19. Third-Party Links and Services
https://aryacoliving.com/ is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices or applicable legal requirements.
The Website Policies and Terms & Conditions may be changed or updated occasionally in order to meet applicable requirements and standards. Customers are therefore encouraged to visit these sections frequently in order to remain updated about any changes on the website. Modifications will be effective on the day they are posted.
21. Contact Us
If you have questions about this Privacy Policy, how we process personal information, or wish to exercise an applicable privacy right, please contact:
ARYACO LIVING
Operated by URKAYA INTERIOR DESIGN L.L.C-FZ
Trade Licence No. 2414966.01
Meydan Grandstand, 6th Floor, Meydan Road
Nad Al Sheba, Dubai, United Arab Emirates
Email: dubai@urkaya.com
Telephone / WhatsApp: +971 58 527 6068
Website: https://aryacoliving.com/
ARYACO LIVING is operated by URKAYA INTERIOR DESIGN L.L.C-FZ · Trade Licence No. 2414966.01 · Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates