Shipping policy
Last Updated: August 2026
1. Introduction
This Shipping & Delivery Policy applies to orders placed with ARYACO LIVING through www.aryacoliving.com. The online store is operated by URKAYA INTERIOR DESIGN L.L.C-FZ, Trade Licence No. 2414966.01, Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates.
This policy explains our current delivery areas, estimated delivery times, delivery charges and customer responsibilities relating to the delivery of ARYACO LIVING products.
2. Delivery Area
ARYACO LIVING currently delivers throughout the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain.
Certain remote, restricted-access or special locations may require additional coordination or may be subject to delivery limitations. If an order is affected, we will contact the customer where reasonably possible.
3. Free Delivery
At present, standard delivery is complimentary for all products and orders within the UAE.
ARYACO LIVING may revise its delivery charges or introduce additional delivery options in the future. Any applicable delivery charge will be clearly communicated or displayed before the customer completes the relevant order.
4. Estimated Delivery Time
Our standard estimated delivery timeframe is 1 to 3 business days after an order has been confirmed, unless a different timeframe is communicated for a particular order or product.
Delivery timeframes are estimates and are not guaranteed appointment times. Delays may occur due to high order volumes, traffic, weather, public holidays, access restrictions, operational issues, third-party logistics delays or other circumstances outside our reasonable control.
5. Delivery Scheduling
ARYACO LIVING may contact customers by telephone, WhatsApp, email or another reasonable communication method to coordinate delivery where necessary.
Delivery times may be provided as an estimated date, time or delivery window. Unless expressly agreed otherwise, such estimates do not constitute a guaranteed delivery appointment.
Customers should ensure that the telephone number and delivery information provided with the order are accurate and that they remain reasonably reachable for delivery coordination.
6. Door Delivery
Our standard service is delivery to the customer's door at the delivery address provided with the order.
Unless specifically agreed in advance, standard delivery does not include special lifting services, hoisting, moving existing furniture, complex installation, wall mounting or other services beyond normal delivery to the accessible door of the stated address.
The customer is responsible for ensuring reasonable access to the delivery location, including suitable entrances, corridors, lifts and doorways where relevant.
7. Access Restrictions
Customers should inform us in advance of any known delivery restrictions, including restricted vehicle access, security procedures, building delivery rules, lift restrictions or other circumstances that may materially affect delivery.
If safe and reasonable access to the delivery point is not available, we may need to reschedule delivery or agree an alternative accessible delivery point with the customer. Additional costs caused by customer-side access restrictions may be charged where reasonable and where permitted by applicable law.
8. Customer Not Available / Failed Delivery
The customer or an authorised recipient should be available to receive the order at the agreed or communicated delivery location.
If the first delivery attempt cannot be completed because the customer is unavailable, cannot be contacted, provides incorrect or incomplete address information, refuses reasonable access, or otherwise prevents completion of delivery for reasons not attributable to ARYACO LIVING, a second delivery attempt may be arranged.
An additional delivery fee may apply to the second or subsequent delivery attempt. The applicable fee, if any, will be communicated to the customer before the redelivery is arranged.
9. Incorrect Delivery Information
Customers are responsible for providing complete and accurate delivery details when placing an order.
If an address or contact detail is incorrect or incomplete, customers should notify us as soon as possible. We will make reasonable efforts to update the information before dispatch, but changes cannot always be guaranteed once an order is already in transit.
Additional delivery costs arising from incorrect customer-provided information may be charged where reasonable and permitted by applicable law.
10. Delivery by ARYACO LIVING or Third Parties
Orders may be delivered using ARYACO LIVING's own delivery resources or through an independent courier, logistics or last-mile delivery provider appointed by us.
Where a third-party delivery provider is used, necessary delivery information such as the customer's name, telephone number, address, order information and delivery instructions may be shared with that provider for the purpose of completing the delivery, in accordance with our Privacy Policy.
11. Inspection Upon Delivery
Customers are encouraged to inspect the product promptly following delivery.
If a product appears damaged, defective, incorrect or incomplete, please contact ARYACO LIVING as soon as possible. For delivery-related damage, we request notification within 48 hours of delivery where reasonably possible, together with photographs or videos where helpful.
This notification request does not limit any mandatory consumer rights available under applicable UAE law. Returns, replacements and refunds are governed by our Return & Refund Policy.
12. Assembly
Most ARYACO LIVING products are delivered assembled. A limited number of products may require simple customer assembly.
Where assembly is required, reasonable instructions may be supplied with the product or through our customer support team. Telephone or WhatsApp guidance may also be provided where appropriate.
Unless specifically stated or agreed, standard delivery does not include professional assembly or installation services.
13. Delays Beyond Our Control
ARYACO LIVING will make reasonable efforts to deliver orders within the estimated timeframe. However, we will not be responsible for delays caused by circumstances beyond our reasonable control, including severe weather, road closures, government restrictions, public emergencies, transport disruption, system failures, or other force majeure events, subject to applicable law.
Where a material delay occurs, we will make reasonable efforts to communicate with the affected customer and arrange delivery as soon as reasonably practicable.
14. Changes to This Policy
We may update this Shipping & Delivery Policy from time to time to reflect changes to our delivery network, service providers, delivery charges, operational procedures or applicable legal requirements.
The latest version will be published on www.aryacoliving.com together with the applicable "Last Updated" date.
15. Contact Us
For delivery questions or assistance with an order, please contact:
ARYACO LIVING
Operated by URKAYA INTERIOR DESIGN L.L.C-FZ
Trade Licence No. 2414966.01
Meydan Grandstand, 6th Floor, Meydan Road
Nad Al Sheba, Dubai, United Arab Emirates
Email: dubai@urkaya.com
Telephone / WhatsApp: +971 58 527 6068
Website: www.aryacoliving.com
ARYACO LIVING is operated by URKAYA INTERIOR DESIGN L.L.C-FZ · Trade Licence No. 2414966.01 · Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates